Frequently Asked Questions

CONTACT INFORMATION:

How do I get in contact with Customer Service?

What are the Customer Service hours?

What is the company address?


SHIPPING:

Where is my package?

My package is being held in CA Customs…


PRICING:

Why was a charged this amount?

How does the 90 Day Money Back Guarantee work?


PLATINUM DISCOUNT CLUB:

What is the Platinum Discount Club?

What is the website for the Platinum Discount Club?

What is my login information for the Platinum Discount Club?




CONTACT INFORMATION:

How do I get in contact with Customer Service?

Customer Service phone number: 833-228-9767
Email: support@totalclientconnect.com

What are the Customer Service hours?

9:00am – 5:30pm MST

What is the company address?

For U.S. orders: 3960 Howard Hughes Pkwy Suite 500 Las Vegas, Nevada 89169


SHIPPING:

Where is my package?

All packages can be tracked through your local postal service. For orders in the United States, orders can be tracked through USPS. For orders in Canada, orders can be tracked through the Canadian Post. For orders in Austrailia, packages can be tracked with DHL. If you do not have your tracking number, please request a chat agent to send it to you.

My package is being held in CA Customs…

If it got held up in Customs, it is out of our control. We do not have any idea as to why customs chooses to randomly hold packages. — You may want to contact Canada Post. The phone # for them is- 1-866-607-6301 or Customs: (800) 461-9999


PRICING:

Why was a charged this amount?

6 bottle package $239
You got the buy 3 get 3 FREE promo. Retail is 79 per. 239 before rebate, 189 upon rebate total. LOWEST 2020 PRICE 🙂

4 bottle package $193
You got the buy 2 get 2 FREE promo. Retail is $96.50 per X 2 = $193 before rebate, $163 upon rebate total

4 bottle package $185
You got the buy 2 get 2 FREE promo. Retail is 92.50 per X 2 = 185 before rebate, 155 upon rebate total.

2 bottle package
You got the buy 1 get 1 FREE promo. Retail is 62.50 per X 2 = 125 before rebate, 115 upon rebate total.

How does the 90 Day Money Back Guarantee work?

We stand by our 90 Day Satisfaction Guarantee. If you are not satisfied with the results after 60 days, give us a call at 833-228-9767 for your Return Merchandise Authorization number to return all unopened bottles. A refund will be returned to your card minus an $8.95 restocking fee per bottle. No questions asked.


PLATINUM DISCOUNT CLUB:

What is the Platinum Discount Club?

The Platinum Discount Club is an exclusive club with a subscription available to all customers. The first month is completely free. Members receive a 50% discount on all products, special benefits and access to new products, access to exercise plans, meal prep plans, mental health resources, and more!

What is the website for the Platinum Discount Club?

Platinum Discount Club website: https://platinumdiscountclub.com/

What is my login information for the Platinum Discount Club?

For first time users: Your username is your email, the password is your zip code